OUC Resumes Service Disconnection for Nonpayment

Familes across Orlando may have an additional worry on top of the coronavirus pandemic and the blistering summer heat. As Central Florida reopens, OUC is also returning to regular business operations. OUC announced that they would resume service disconnections for nonpayment as of July 13th, and late fees will be reinstated August 3rd.

“If you’re experiencing a financial hardship, we’re here to help with assistance programs to help you during these unprecedented times,” OUC posted.

Assistance is available for those who may be impacted by OUC’s service disconnections, check here for options. Project CARE helps provide emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service. To help during the COVID-19 pandemic, OUC announced they donated an additional $2.6 million to the program. OUC customers who need assistance should contact United Way 2-1-1. United Way will then help the customer locate an agency near their home so that eligibility and need can be determined. Under the program, a household can receive a maximum benefit of $500 in a one-year period.

Residents are also encouraged to contact Customer Service as soon as possible from 7am to 6pm, Monday through Friday, at 407-423-9018.


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