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Interview Expectations: What Hiring Managers Expect

Congratulations. After two months searching for an ideal career match, you receive a call and interview invitation… now what?

Last week I had the pleasure to conduct interviews for an office administrator at Tropical Air of Central Florida. I reached out to Goodwill Industries and the Sanford Job Connection… a great move on my part. To be clear, the experience was fantastic as the group at Goodwill Industries were helpful, the offices excellent, and the candidates impressive. After interviewing nine individuals, I recommended four to be extended a second interview. Calls will be going out later this week.

The following summarizes the experience (valuable information for anyone currently or planning on interviewing):

Gaining that second interview:

  • Looking the part: Though most were dressed appropriately, in a competitive market, what one wears does impact perception. The final four were dressed professionally, delivered well-written copies of their resumes, and presented themselves respectfully. Unfortunately, several candidates were not prepared with proper dress or resume.
  • Focus and matchmaking: The four finalists knew what the job entailed and delivered details as to how their experience and career goals met what I was seeking. Encouraged by researching our company and industry, most of the interviews were fluid and conversational. Unfortunately, several knew nothing of the company and little of the position. Though some most likely could perform the job well, limited focus and research rarely impresses any hiring manager and can lead to a disconnect.
  • Communication: The finalist spoke with confidence, aptitude, and honesty. To be clear, these are characteristics all companies seek in potential employees.
  • Non-verbal elements: Interviews begin with a smile, then a handshake. If either element misses, candidates find themselves behind the eight-ball. On the “not-so” impressive side, I did have two candidates interview while chewing gum. I am one who perceives gum chewing during interviews low on the respect totem pole.

Overall, I am impressed with Goodwill Industries and the Sanford Job Connection Center, recommending their services and candidates without hesitation. To be specific, Alba Vazquez offered a great deal of help and support by coordinating and aligning qualified candidates in a hurry.

  • Now what? I am confident the four finalists will be notified within the next two days regarding a second interview; problem is, not one (or any applicants) has taken the first interview to the next level… not one has sent a follow-up/thank you note. I find this disturbing and surprising. If one was keeping score, and I do, thank you notes have the potential to add points to any close decision and have meant the difference between a second invitation and no consideration.
  • Thank you letter: Without going the final step in the interview process, the tape is rarely crossed. What does a thank you letter mean? Interest in the position and with the company. Regarding the final four interviewed last week (where all four were extremely close), who will take the lead by taking professional respect to the level it needs to be? Who will follow-up?

Not to worry, I will clue you into what happens next.

If you have any questions or situations you would like to share, please send it in to me directly or go through the comment box.To review and consider career development books and resources, including material designed specifically for those transitioning from military service, resume / cover letter construction, networking, and interview strategies as well as employment guidance for ex-felons visit www.edu-cs.com, www.CareerBreakOut.com, or www.2ndChanceUniversity.com.

Danny Huffman, MA, CEIP, CPRW, CPCC
[email protected]
Education Career Services: www.edu-cs.com
Career Break Out: www.CareerBreakOut.com

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