By: Joe Weisenthal
Source: businessinsider.com
The NYT reports on how cumbersome and difficult it is for a homeowners — even with someone working on their behalf — to talk to their bank about getting a loan modification.
In some cases, it’s just a matter of dealing with bank bureaucracy and call center workers that have almost zero training, motivation or customer service skills.
Other times it’s stuff like this:
How Banks Outwit And Outlast Desperate Homeowners
