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Orlando VA Health Care System Returns to Normal Operations

Orlando VA Health SystemThe Orlando VA Health Care System will restore normal operations for Veterans and staff on Monday, October 3, 2022 following the closure caused by Hurricane Ian. Most locations will be open for regular business hours.

Facilities include:

  • Orlando VA Medical Center (Lake Nona campus)
  • The Clermont VA Clinic
  • Kissimmee VA Clinic
  • Lake Baldwin VA Medical Center
  • Palm Bay VA Clinic
  • Port Orange VA Clinic
  • Tavares VA Clinic
  • Viera VA Clinic
  • Westside Pavilion VA Clinic
  • Deltona VA Clinic
  • William V. Chappell, Jr. Veterans’ Outpatient Clinic (Daytona Beach)

After further assessment of damages incurred by Hurricane Ian, the OVAHCS Incident Command Team (ICS) has decided to keep the Daytona Beach Multispecialty Clinic closed to face-to-face appointments and services for the week of October 3-7, 2022.

Appointments will be converted to virtual modalities if appropriate and all other appointments will be rescheduled.  Westside Pavilion and the Port Orange PRCC are operational but will have limited Face to Face appointment capabilities. Pharmacy services will not be operational.  Laboratory services can be obtained at Deltona CBOC or any of our main clinics at Lake Nona, Lake Baldwin or Viera.

Important: Veteran patients can go to any local retail pharmacy to obtain needed refills. Veteran patients must take an empty active VA prescription bottle (not older than 6 months and with refills available) or a new VA prescription on a VA form by an authorized VA provider to a retail pharmacy. This does not include controlled substances. Link to emergency refill locations.

Resources for Veterans:

  • If a Veteran is displaced, has lost his or her medication, and no longer has a written prescription or bottle, they can contact their local VA Medical Center or the VISN 8 Clinical Contact Center at 1-877-741-3400.
  • Veterans, their beneficiaries, and caregivers may also contact the VA’s Health Resource Center Disaster Hotline at 1-800-507-4571, regarding VA health benefits, eligibility, billing and pharmacy-related inquiries, during the storm period.

The Heritage Health Customer Care Line is available for both VA patients and Pharmacies for any billing questions or coverage at: 1-866-265-0124, option 1. Heritage Hours of Operations for Hurricane Coverage: Monday through Friday 7:00am to 11:00pm EST; Saturday and Sunday 9:00am to 5:30pm EST.

Visitation rules have also been fully restored at most locations. Family members and loved ones may visit Veteran patients 24/7 at any OVAHCS site (with the exception of any inpatient who is in a mental health area or is currently residing in the Community Living Center). Family members and loved ones of patients in these areas may contact the Veteran’s health care provider or social worker to schedule visitation. Additional allowances for visitation will be made for Veteran patients who are receiving end of life care.

Veterans experiencing a medial or psychiatric emergency should call 9-1-1 or visit the nearest open emergency room.

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