Holiday Inn Club Vacations launched My Vacation Portal, a brand-new, online portal designed and built specifically for Club Members and owners.
The portal provides a centralized, self-service tool for booking reservations, managing upcoming stays, accessing key membership details, making payments, and more.
“At Holiday Inn Club Vacations, customer obsession is one of our core growth strategies, which means we have a passion for not only providing great service, but also for empowering guests to interact with our brand on their own terms,” said JP Hurtado, Chief Information Officer at Holiday Inn Club Vacations Incorporated. “In crafting My Vacation Portal, our focus was squarely on our owners and Club Members. We engaged them throughout the development process, regularly gathering their feedback, testing features, and incorporating their recommendations. The outcome is a user-friendly tool tailored to the needs of our Club Members and owners today, while also staying aligned with the evolving preferences of future consumers.”
Key features of My Vacation Portal include:
- Optimized design that allows for seamless access on web browsers and mobile devices
- Multi-location search functionality with room photo galleries and ability to book reservations
- Centralized platform for both membership and HOA management, including ability to make HOA/maintenance fee payments
- Self-service capabilities for transferring Club Points to IHG One Rewards Points and extending Club Points
- Access to Club Member details, including upcoming stays, current and future payments, associated partnership details (i.e. IHG One Rewards member number), current Club Points, exclusive Club Member offers, and more
My Vacation Portal is one of several key digital transformation investments made by Holiday Inn Club Vacations. The platform will continuously be updated and enhanced to elevate the experience for owners and Club members.
Holiday Inn Club Vacations Members and owners can now access My Vacation Portal by logging in with their credentials.
