As economic worries continue, energy bill assistance is available for qualified Duke Energy Florida customers.
In 2025, nearly $30.5 million in energy bill assistance was provided in Florida, helping nearly 31,000 customers, according to the company. Multiple financial assistance programs are available for eligible customers.
Duke Energy Florida said it works with a variety of partners to help connect eligible customers with financial assistance for their energy bills. These partnerships help ensure support reaches families who may be experiencing temporary financial hardship or unexpected challenges.
“We know that unexpected challenges can arise, and we’re committed to standing by our customers when they need it most,” said Melissa Seixas, president of Duke Energy Florida. “These programs help provide a safety net for families navigating temporary hardship while keeping their households running.”
Duke Energy Florida’s storm cost recovery charges have been removed from customer bills as of February, dropping residential bills approximately $44 for every 1,000 kWh, and additional bill assistance resources are available for eligible customers that may face continued payment challenges.
To explore payment assistance resources including Share the Light Fund, 211.org, LIHEAP and more, customers can visit Duke Energy’s Payment Assistance Finder. In addition to financial assistance programs, Duke Energy also offers:
- Installment Plans: Provides flexibility with paying energy bills to help make monthly payments more comfortable
- Due Date Extensions: Extends your payment due date by one to 10 business days
- Seasonal Savings Tips: From energy usage tracking to a live view into your energy dashboard, additional resources provide transparency and tips to help reduce everyday energy usage to lower your bill during the winter chill and heat of the summer
Duke Energy Florida, a subsidiary of Duke Energy, owns 12,500 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.
