Central Florida’s only fully integrated health system, Health First sought a solution that would make it easier for consumers to find and book appointments with the right providers across the system. Recognizing that this starts with complete, accurate provider information, Health First sought an access solution built on a strong provider data management foundation. With its KyruusOne
After gaining a centralized view of the provider network within KyruusOne, Health First will deploy ProviderMatch for Consumers and ProviderMatch for Access Centers, enabling more efficient and precise patient-provider matching regardless of how patients opt to access care. Dynamic search capabilities in ProviderMatch make it easy for consumers and access center agents alike to identify the right providers based on key criteria, such as providers’ specific clinical areas of focus, locations, appointment availability, and insurance accepted. And, in those cases when consumers research online and also call in, consistent information helps prevent disjointed experiences.
“Patient access plays a pivotal role in the overall patient experience,” said Richard McNeight, Executive Vice President and Chief Digital Officer at Health First. “Working with Kyruus will enable us to deliver digital innovation that meaningfully improves how patients in our community find and schedule appointments with our providers, whether they prefer to do that online or by phone.”
Health First will leverage ProviderMatch to offer online appointment booking on its website for the first time, a capability increasingly in-demand among healthcare consumers today. Consumers will be able to view providers’ available time slots and book their appointments easily online, delivering a new level of convenience to drive patient satisfaction.
“Healthcare consumers across the country are becoming increasingly informed about their care decisions and gravitating towards organizations that empower them with rich provider information and self-service booking options,” said Graham Gardner, CEO of Kyruus. “We’re excited to support Health First’s digital innovation initiatives across both its existing and emerging access points.”